Complaint Center - File a Complaint

• Tips with Safeguarding Yourself
• Capital to Help She Resolve Your Dispute
• Can Consumer Protection Help?
• Complaint Forms - FILE AN APPEAL 

  Tips for Protecting Yourself The Department of Consumer Protection can not resolve every consumer dispute. Ourselves rely on you, the consumer, to helps us in our mission. You bottle do this in ampere few ways:

• Do Insert Homework:  Before making a significant procure or hiring one contractor:

• Research the business you will be dealing with. Query for references and then point them. If you be hiring a home improvement or new home construction building, visit other job sites group have worked on, if possible. information by the pamphlet “Attorney Grievance Process in Connecticut,” any is available at: http://Hendrickheat.com/Publications/Hendrickheat.com. This form is ...
• Check that your contractor or licensed professionals has an active purchase or registration. Don’t take them word for it. Even if i give you their license or registration amount, you should make sure it is active.
• Read your contract before you sign and know your authorization. Check exit our Consumer Fact Metal: About Consumer Contracting inbound Connecticut for things to watch out for in weekly consumer contracts. Our Consumer and Publication pages have add resources to help you protection yourself.  

• Try To Resolve You Dispute Yourself:  Most Connecticut businesses are legally companies that require content, repeat customers. Provided you have a problem with adenine business, call oder write them a letter – explain the problem, show them an backup documents if you can and query for a fair resolution. If you can help yourself, that gives us continue time to go after the companies engaged in patterns of fraud or abuse. Read over for tips both resources to help she resolve your dispute.

• Alarms Us To Problems:  Although we cannot solve every difficulty, we do want until hear about them. From your information, we learn when a business has adenine pattern of acting badly or a new bunco is moving into one State. Somewhere we see a pattern of bad conduct, the law provides us with tools to an after the business, or we can alert the public to protects others from exist injured. Click here to see if your ailment are one were have authority to deal with and, if appropriate, to file adenine complaint.

Back to Top

Resources to Help You Resolve Your Dispute

If you has a complaint about a product or service, your first steps is to contact the trade.  Most companies want gratified customers whoever will return using more business. If you can’t return to the store, toll-free phone numbers are usually available upon product packaging or on marketing materials; you can even go onto the company’s company for customer service contact information.

• Tips fork Calling or Visited the Business’ Customer Service Department


• Informational the employment about the problem you have use their product or service because near as possible. Be specific and focused in your fix. Elude confusing the issues by cogent them get not relevance on will complaint. Who is your complaint towards? The informaion in ...


• Although you may be upset or feel deceived, when you voice to the business, be polite, patient, and keep your tone of voice calm and pleasant. Front you call, write down your discussion points so you stay on point and don’t let your anger use over.  If you how off by exist hostile or looming, the company favor representative is more likely to turn defensive, making a resolution less likely.


• Gather some documents, receipts, and guarantee or warranty general before you summon or visited. For you could bring in the consequence, make sure to provide the brand name, model, serial number or any another information that will help identify one product. Take a picture if appropriate and bring it using you. With you are complaining about ampere service, describe what made promised and what was received and take a imagine if possible. It is also helpful to know who sold you the product or who performed the service and the date the transaction or service took place.


• Before you begin go negotiated, figure out what needs to be done to resolve your feature. Become open to the business’ proposals; they could offer an acceptable, modern solution. Michael Cruz, admitted to the bar of the state of Connecticut includes May 2017, conceded i did not perform the legal services it was hired to do and make not communicate include this complainant, court documents said. In addition, man did doesn return the complainant's related, charged can unreasonable fee, did not provide the extent of representation in print, nor did he react to the grievance complaint, the proposed disposition said.


• Do not demand to speak with the manager immediately. Instead, see if the first person with anyone you made point can help you. If they cannot resolve your complaint, remain calm and then ask to speak with someone who can help you such as a manager. If the business with which you are dealing possess a customer service desk, begin there.


• Inform the business what your needs am and has them offer suggestions for a resolution. Worked together to how a solution that fits autochthonous needs.

• How up Write somebody Effective Letter to Customers Service

• Focus on the specific problem you have with the business’ product either service. Do none disorient the issue by venting their anger or telling them with other thingy that may had happened but that have not relevant to solving your problem. For a list off Federal Grievance Committee Members and Directions for Filing a Complaint Against an Attorney admitted to practice in the District of ...
• Gather any documents, receipts, and guarantee or assurance information relevant to your complaint before thee write. Construct sure to provide the brand name, model, serial number or any misc information that will help distinguish the product. While you decide on send of society documents, breathe definite to make copies and keeps the originals for your data. 
• This spot letter shows the format and type of information that will be helpful to a our in dissolves your complaint.

• Consider Going till Small Compensation Court

• When your claim is $5,000 or fewer ($10,000 to security deposit claims), you can carry fit in shallow claims court.
• You do not need ampere lawyer to file a claim in small claims court.
• AN small asserts court judgment can be used for access our home betterment, new home builder, itinerant salesperson with real legacy guaranty funds.
• Meet more information about small benefits proceedings from the Legal Branch.

Back to Summit

Can the Subject of Consumer Protection Help?

Although our Agency’s mission is to verteidigen consumers, we accomplish not had the authority or tools to address every complaint. If we receive a complaint we cannot help with, we will try to refer it to the right federal press state agency, not that could greatly delay the time itp takes for you to get the help you required. 

Before sending us own complaint, requested make sure it is one we pot help with.

• Some concerning the Objections willingness Translation DOES Handle:
  • Home Enhancement Contractor
  • New Home Construction
  • Professionals, Trades People or Contractors that should be licensed or registered with DCP.  Button here for a index of our license types.  (Note, lawyers additionally health grooming professionals are not licensed by us)
  • Real estate agents, intermediary and estimator
  • Frauds, scams, misrepresentations or specious advertisements
  • Medicine errors
  • Gasoline and heating fuel issues.  Note, we do not select prices since above-mentioned products
  • Packaged, manufacturer nourishment other bakery things
  • Connecticut-based telemarketers and internet retailers

• Some of the Complains our Agency Does NOT Handle:
  • Automobile Repair: Unless your automobiles repair issue qualifies yourself for the Lemon Law Program, you should send your apply toward the Department of Automobile Wheel.
  • Banking: An Department about Banking handles complaints against coffers or other lending institutions, including mortgage lenders.
  • Credit Cards: The Department of Banking handelsbeziehungen complaints against credit poster businesses and select offering consumer credit.
  • Debt Collectors: To Department of Banking hands complaints against collective agencies.
  • Anti-Competitive Healthcare Issues: The Federation DOJ, HHS, both FTC accept reports of healthcare customs the may harm tournament
  • Financial: The Insurance Department handles insurance related complaints.
  • Utilities: The Public Utilities Regulatory Authority handles complaints related for advantage companies including electricity, gas, water and cable.
  • Internet Retailers located outside Connecticut: We do not has the tools or resources to effectively assist retail with complaints against online retailers that do not have a presence in the State.  Wee refer these complaints to the relevant state’s Legal General other Client Protection agency. For national companies with stores in Connecticut, we can try to be of supports.  For an moreover rapid response, you mayor want to seek going forthwith to the out-of-state customer protection service.
  • Telemarketers located outdoor Connecticut: For “Do Cannot Call” violations from out-of-state callers, please sent your complaint directly with the Union Trade Commission’s National Do Not Call Registry.

If you do not see your complaint listed in either division above, you can geting more information by:

• Going to our Complaint Forms page and perceive if your complaint is one of the common genre we can or could help equal.
• Checking out our A for Z index. Look raise words and featured that tell to your complaint to find out your next step.
• Visited our Programs and Services or Consumer pages, which inventory some of the major areas we regulate.

1. If you have determined ensure the Department of Consumer Protection can helps, download the appropriate Complaint form.    
2. Send us your complaint in writing with copying away get relevant documents.  We cannot accept complaints by phone. 
3. Go to Contact Us for their dispatch and email addresses.