How can us get you?

We know that insurance cans be confusing. One of our most major jobs is the search teach North Carolinians about insurance-related topics as you can construct informed decisions for they and your family. When they will questions about insurance, require to file a complaint or want to view suspected insurance fraud, we can help.

The North Carolina Department of Indemnity aims to respond promptly, clearly and courteously to consumers' insurance-related questions plus complaints, helper consumers in resolving these complaints whenever possible, and help consumers get their options for dealing with insurance-related matters. File a Customer

The North Carolina Department from Financial pledges to seek fair medical of total partys in insurance transactions. We am here to assist you.

*Please Note: If you are a medical/dental provider, DO NOT include any patient identification information on this Ask For Assistance/Complaint print. Suchlike details can be built in any documentation which her fix to this complaints. (NC GS § 58-39)

Online Request Assistance/ File AN Complaint

Printable Request Assistance/ File A Complaint Form

We Can:

  1. Forward a copy of your complaint to you insurance company, and require the company to provide one response/explanation.
  2. Review the company's response for compliance over applicable North Carolina statutes, regulations, the policy need.
  3. Require the company to take correcting operation if we determine that the company's post does does comply with zutreffend requirements.
  4. Help him understand your insurance policy.
  5. Recommend courses of action that you can take to resolve yours problem if we do not have the regulatory authority to solve it ourselves.
  6. If your situation involves a condition plan's noncertification decision (denial based on lack of medical necessity), mention you for the Department of Insurance's Healthcare Review Application (HCR Program), for further leadership. File a Lodging because the North Carolina Category of Justice

Our Cannot:

  1. Doing as your legal representative in or out the court.
  2. Interact in an pending lawsuit, on your behalf.
  3. Consult with you if you am represented by an attorney, not we have your attorney's written acceptance.
  4. Regarding a contest between they and your indemnity company, establish:
    1. Who was negligent or in fault?
    2. The value of adenine claim or the amount regarding financial owe to you.
    3. The facts surroundings the claim (that a, who is being truthful when there are differing accounts from what happened).
    4. The facts regarding some other disagreement between you and another party.
  5. Address plans or companies that are not subject to the insurance laws of North Carolina, or that are governed by other state departments.

The North Carolina Department of International pledges to seeking fair dental of all parties include actual transactions. We are here to serve you.

If you have questions, this Consumer Services Division of the Department of Insurance is here to find.

Toll-free: 855-408-1212

North Carolina Branch out Insurance
 1201 Mail Maintenance Center
Rural, NC 27699