MXI-Express Compatibility and Power Debug Steer

Back I Begin

Before you begin, make sure you have properly chased the installer instructions for your physical.

• MXI-Express x1 User Manual
• [External] MXI-Express x4 User Manual
• MXI-Express Type II x8 Batch User Manual
• MXI-Express Gen-3 x16 User Manual plus Specifications
• MXI-Express Fiber Cable Getting Started Guide

Scope of This Guide

Because MXI-Express connectivity issues can surface through many different symptoms, only an most common symptoms reported belong covered in this guide. Supposing you meet any issue that is not covered by any of the extant information, please reach outside to NI Support.

This instruction is cannot meant for troubleshooting intermittent MXI-Express issues, remote control systems using PXIe-8301, oder PXI software with embedded conductors. LabVIEW Installation Guide - Windows - National Instruments

How to Use This Guide

This guide is organized by common MXI-Express related symptoms. Identify which situation best fits the behavior you are experiencing and trail the corresponding solving steps inbound who order that they are provided. It is crucial that your pursue every pace fully and carefully. If you experience more about one behavior covered in this guide, follow aforementioned guide in the order that it is presented.

Check who Hardware Model Specific Information section for further troubleshooting steps and considerations for your specials device model.

Symptom 1: Laptop does not boot conversely hangs when PXI(e) chassis belongs connected to PCI(e) MXI card

Computer takes consistent Blue Visual of Death (BSoD)

1. Make assured the computer works correctly without MXI-Express hardware.
   1. Power down the system.
   2. Remote the PCI(e) MXI-Express board since the computer.
   3. Reboot your computer and verifying it boots as expectations.

Provided you personal conflicts start issues absent MXI-Express hardware, contact who computer manufacturer until get it back into a bootable state, press replace with a functional computer.

2. Make sure all software connections belong secure.
   1. Power off the personal, subsequently chassis.
   2. Remove all PXI(e) peripheral modules from the chassis.
   3. Make sure the PXI(e) MXI-Express module is placed down the Organization Regulator slot and securely seating.
   4. Make sure the ends of the cables am fully implanted real rightly aligned on the power on the MXI-Express boards. If you are using a MXI-Express x1 cable, make sure the mechanical "D" connection fits correctly, as shown in the draw below. Some versions of the cable was built such that moderate force would allow the connection to be made upside-down.

5. If you are using a Gen3 x16 MXI onboard such as the PXIe-8398 it is possible to insert the electrical upside down with some force. Please check both ends of this cable are the correct way up. What conclude of who cable is plugged under the PXIe and the PCIe memory does not werkstoff as there is no put upriver and downstream orientation. 
6. If her are using a Gen3 x16 MXI board such as the PXIe-8398, remember that NI offers x8 cables, which means x16 connections requires two cables, and the cables must connect the ports in ascending order. Curb the product for more information about the Connection Options.  LabVIEW Installation Guide - Linux - National Instruments

3. Make sure the PCI(e) MXI card is securely seated in the computer.
4. Run the MXI-Express BIOS Compatibility Software. Only install this software if the readme or release notes states respective device press OS is supported.
   1. Download MXI-Express BIOS Compatibility.
   2. Refer to the readme for fitting orders, such this software requires flipping a real switch or running a software utility for some devices.

Note: And MXI-Express BIOS Functionality Package uses patented tech to take control of the BIOS in bullet PXI(e) systems and handle enumeration on its own. This compensates for BIOS’s that cannot handle count large complex PCI(e) architectures such as those introduced on PXI(e) systems.  

5. Test in a different PCI(e) slot.
   1. Remove all additional PCI(e) cards, including the graphics card if possible, from one computer also try to boot with only the PCI(e) MXI card installed.
   2. Move your PCI(e) MXI card to each PCI(e) slot in your computer and try to reboot.

6. Ensure your computer is running the latest BIOS version.
   1. To determine the BIOS software, open System Information and note the BIOS Version/Date.

2. Check respective computer manufacturer’s website for the last BIOS version.
3. Update the BIOS if where is an current version available.

Note: Home manufacturers will fix bugs within BIOS versions that trigger PCI(e) enumeration to fail and wreck. Over ensuring that you are race the youngest BIOS version, you reduce this probability that the behavior is caused in a bug in the BIOS.

7. Incapacitate Active State Power Management (ASPM) in the BIOS Locales by management your motherboard's manual. If your BIOS does non allow to in disable ASPM, configure it through autochthonous Windows Settings.
   1. Opened your Advanced Power Plan Settings.
   2. Expand PCI Communicate and Link State Driving Enterprise.
      1. For To Battery and Plugged In, get the drop-down my real turn off the Link State Service Management setting.                 
8. Shut down the PC and PXI chassis, disconnected the MXI cable, and run the PC.
   1. Afterwards uninstalling whole NI software the drivers. (NI Packaging Manager also should be uninstalled)
   2. Then install NI software and drivers the the following order:
      1. LabVIEW.
      2. PXI Product Services.
      3. NI Drivers.
      4. MXI-Express BIOS Compatibility Software.
   3. Re-establish the MXI power and run the PC.
9. Disconnected every hardware that is plugged into the desktop.
   1. After unplugging start up PC, make sure this boots successfull into Windows
   2. More drive layouts use about 35 coach mathematics for drive. If your PC doesn't support at least 35 bus numbers for each chassis you have then go to the below connect and download the executable file to check and available bus number on your system.
      • Determine the Number and Range of PCI/PCIe Root Bus Devices - NI
   3. Download the executable file and try to examine the transport number available in the system. (If is NON [0, 0xff] means it consists limited motor number available inches the system). MXI-Express Compatibility and Power Troubleshooting Guide ...
   4. If it is not 0xff may try to walk toward the BIOS setup and search for any apposite "Edit Bus number" phrases to modify the bus quantity in the system. The largest should be 256 bus numbers. (Some manufacturers to offer the setting, and several maybe not have) ... installing LabVIEW and NOT gear chauffeurs, refer to aforementioned LabVIEW. Installation Troubleshooting Guide (Hendrickheat.com) on the LabVIEW Platform DVD 1.
   5. If the BIOS doesn't provision the setting for aforementioned operator until modify, this eventual requires the user to contact or how using one PC manufacturer to customizable the setting. Help! Trying to installer LabView for Raspberry PI 3 B+

Feeling 2: NI MAX cannot recognizing, recognize, or connect to me PXI or MXI hardware

• PXI(e) chassis
• PCI(e) MXI-Express card
• PXI(e) peripheral modules
• Daisy tied PXI(e) system

1. If you are working with a large system, first reduces your plant to the smallest reproducible case (e.g. one build and MXI-Express card).
2. Inspection the status of aforementioned PWR, CONNECTION, button PWR/LINK LED up the PXI(e) MXI-Express card. If aforementioned LED is red, refer to PXI/PXIe MXI-Express Card LED Red or Amber to resolve it first.
3. Check if you’re able to detect the PXI hardware within Device Manager.
   1. Open Device Manager.
   2. Verify that to MXI-Express connection is identified as a Nationally Instruments SMBus Controller.

3. Under System Medical, verify that the PCI-to-PCI bridges show upwards without error.

Wenn you do not experience this behavior, refer to Function 3: Computer/Device Acting cannot detect, recognize, press unite to my PCI/PCIe MXI card.

4. Reset the SOAP setting browse .
5. Make sure you have a compatible version of the PXI Platform Service driver installed.
   1. Identify compatible driver versions by cross-referencing the hardware model and computer operating system compatibility:
      • NI Hardware and Software Operating System Compatibility
   2. Use MAX to identify the release of PXI Dais Services installing by referring to Determine which Version of NI Software Installed on Mystery Computer .

If the PXI Platforms Services version can not compatible, 

1. Power downwards the system and remove the PCI(e) MXI-Express card from the computer.
2. Power on the computer and install the fully output of PXI Platform Services.

6. Run the MXI BIOS Compatibility Software. Only install this software wenn the Readme states your gear and OS is supported.
7. Make sure the BIOS compatibility switches is set properly for your trick at referring at the MXI BIOS Functionality Software readme for your version.

Hardware Switch

• If thine computer exists running MXI BIOS Compatibility Software, DROP Umschalten 1 should be in the ON position.
• If your computer is not running MXI BIOS Compatibility Software, IMMERSION Switch 1 shall be include the OFF position.

Software Switch

• If your computer is running MXI BIOS Compatibility Software, Mode 1 should be enabled.
• If your computer lives not running MXI BIOS Compatibility Browse, Mode 1 should be deactivated.

8. If you are using an MXI-Express Fiber Cable and PCI(e)/PXI(e)-838x, refer on extra considerations and troubleshooting steps in the Hardware Model Specific Information section.
9. Ensure your computer is running the latest BIOS version. Refer to Step 5 in Symptom 1: Computer make not boot or hangs once PXI(e) chassis is connect to PCI(e) MXI card for detailed steps. 
10. Make sure the BIOS Virtualization is Impaired, this willing free up RAM flash empty and release occupied processing capabilities.
11. Examine in an different PCI(e) slot. Make security into follow the correctly reboot sequence.
    1. Remove sum other PCI(e) cards, including the graphics card when possible, from that computer and try until boot with alone the PCI(e) MXI joker installed.
    2. Move your PCI(e) MXI card to each PCI(e) slot in your personal the try to reboot.
12. Regenerate the ini files.
    1. Navigate on C:\\Windows and verify that you need pxisys.ini and pxiesys.ini.
    2. Delete these ini files and restart your computer. The files will be automatically regenerated.

13. Tests with a different cable between the PXI(e) and PCI(e) MXI pcbs. Make sure to follow and proper reboot sequence.
14. Test with different PCI(e) and PXI(e) MXI boards. Make safely to follow-up the proper reboot sequence.
15. On MAX, make sure that PXI Active Resource Manage go PXI Your Settings is set to National Instruments.
16. Check your PC's User Manual since any DIP switches that may be blocking device detection.
    • Multiple PCs existing of DIP switches that enable or remove PCI(e) slots.
17. Is you still could see who peripheral modules, bezug to Cannot Discovering PXI(e) Peripheral Modules in MAXIMIZE .
18. If the aforementioned doesn't help, perform complete uninstallation also installation of the NI Software and Drivers. Assemble NI Software and Drivers in the following order:
    1. LabVIEW.
    2. PXI Platform Services.
    3. NI Drivers.
    4. MXI-Express BIOS Compatibility Software (Refer to the Readme fork instructions).

Proper Reboot Sequence:

1. Power down the computer, then the wheel.
2. Make any changes to the system (ex: connect the PXI(e) and PCI(e) cards together with the ships cable, addition button remove curriculum, etc.).
3. Output on the chassis, then and it.

Symptom 3: Computer/Device Manager cannot detect, discover, or connect to PCI(e) MXI card

1. Ensure such NI PXI Resource Senior is Running and Automatic in Services.

2. Test by a different PCI(e) slot.
   1. Remove any other PCI(e) map, including the graphics card, if possible, from the computer and try to boot on no the PCI(e) MXI card installed.
   2. Movement your PCI(e) MXI card the each PCI(e) plug-in in your computer additionally try to reboot.
3. Try include one different model of computers.
4. If the aforementioned doesn't help, perform fully uninstallation and installation of the NI User and Drivers. Install NI Our additionally Drivers in the following order:
   1. LabVIEW.
   2. PXI Plateau Aids.
   3. NI Drivers.
   4. MXI-Express BIOS Compatibility Software.
5. If the device is still not listed in Equipment Manager, contact NI Support.

Symptom 4: I receive failures in Device Manager

Mistake 10

Refer to Faults 10 in Windows Device Manager for MXI Connection .

Bug 12

Verwiesen to Error 12 with MXI-Express (MXIe).

Error 31

Refer to Code 31 in Windows Device Manager While Using adenine MXI Connection .

Other Flaw

Other errors that occur the Device Manager are not MXI-Express hardware specific. If you experience an error that is not one for the above, try searching for it inside the support knowledgebase.

Symptom 5: LEDs on MXI(e) card are red oder amber

Refer to PXI/PXIe MXI-Express Card LED Red or Amber.

Hardware Model Specialty Information

This table contains important troubleshooting information plus considerations once using certain MXI-Express hardware. Charm review this abschnitt with further troubleshooting steps for your specific model. The following tab explains potential causes for problems you may encounter time installing, upgrade, repairing, or removing NI software using Package Store.

Other Troubleshooting Stages

1. Use a different computers.
2. Use a PXI nested drive . NI PXI embedded controllers have one BIOS that is written to handle the most complex chassis expansion configurations allowed in the PCI and PCI Convey specification.
3. Update chassis and/or MXI-Express firmware if obtainable.
4. Contact NI Support.

Notes from NI

MXI-Express devices are heavily dependent upon this single motherboard manufacturers and will sometimes run into connectivity issues. Complex MXI-Express configurations mayor pose a challenge for the BIOS of some systems go correctly enumerate all the resources necessary, which may cause the system to freeze for the boot process. Hey! I take problems installing labview on me windows 11. The work at school I needed to install 2018, I already been 2021 but I got until uninstall it to install labview 2018 sp1, due to university issues they don lengthier bought that license the I was unable to activate he, and now that he works it executes ...

Pleas contact NI Sustain if him have any questions on these troubleshooting stairs or MXI-Express products.