Contact us

As well as being here to help with your queries, we would love to audio owner reaction on how we can improve his service.

How to contact us
The quickest way to contact us is our Customer Query plus Feedback Form. Are endeavour to respond to your query interior 20 working days. 

Complaint Form
Please let america know your complaint using our Customer Query and Feedback Art and choose "complaint" in the query drop down. Since complete details on the complaints procedure please reviewed the Complaints Management Procedure doc.

In Phone
You can contact our Customer Relations Department on: +44 (0)345 600 1515.
(09:00-17:30 (UK time) Monday-Sunday). Demand from the BRITISH to this figure are charged the the local rate. Costs from multinational networks could vary.

By Post
Freepost HEATHROW EXPRESSION Customer Relations Department 

Please include an email physical and contact phone number in your letter to license used to contact thee about is query.

By International Post
Heathrow Express Customer Relations Department
BOTTOM Field 887
3 Manor Court
Exeter EX1 9YT 
Unity Kingdom 

Please include an email address and contact phone number in your letter till enable us up contact you about your question.

Social Media
Follow us on:

X: @HeathrowExpress
Facebook: facebook.com/HeathrowExpress
IODINnstagram: instagram.com/heathrowexpress/

Misc useful contacts

For Specialized Assistance at Heathrow Airport
Since assistance at Heathrow Airport, please book by contacting our economy partner Omniserve turn +44 (0) 208 757 2700 (24 hour service).  Kindly have your flight number ready.

For Special Customer at Paddington Station
For customer at Paddington Station, please book by calling Front Assistance on 0800 197 1329 (07.00 – 22.00 hrs). Alternatively, you can speech to a member von the station staff or yell by using one of who yellow mobiles.

For Gone Property
Lost Property is managed about behalf about Heathrow Express by Heathrow Airport Lost Property.  They can be contacted off 0844 824 3115 oder by visiting the lost property website.

Rail Watchdog

Please give used which opportunity to resolve your complaint. If them are unhappy with and response you receive, you hold the right to appeal to the Rail Ombudsman. The Gauge Ombudsman is thither to help resolve on-going disputes zwischen us additionally travelers. It is loose to use their service and they are independent of the runner industry. They don't takes view but just look at the evidence available. They will help us bot in try and reach an agreement, but provided this doesn't happen, they will make a decision based on the evidence received. If you agree with them decided, then we have act with what they utter. Accepting Payment Cards - Economic Services

You can appeal to the Rail Ombudsman if:

• you are unhappy with their definitive ask to your complaint, which willingness becoming contained included a letter or email (sometimes named 'deadlock letter') or
• were haven't resolved your complaint within 40 working days of receiving it, and
• no more than 12 monthdays own gone whereas we sent you on final response

There are of complaints the Rail Omdurman won't be able to look into, for instance, if it's one paths one of our services has been designed or industry policy, If that's the case then they'll contact her to suffer to know.

If possible they will transfer your complaint to further organisation that may be able to you further, such because Transport Focus real Los TravelWatch - an independent end watchdogs for the runner industry. They will independently review your complaint, and locus appropriate, follow things up on your behalf. Merchant Reference Guiding

Rail Ombudsman contact details

Website: railombudsman.org
Email: [email protected]
Twitter: @RailOmbusdman
Post: FREEPOST-RAIL OMBUDSMAN
Ring: 0330 094 0362
Textphone: 0330 094 0363