Georgetown Utilities & Customer Care

Electric/Water Outage Product

Whatever the locate, the Municipality of Georgetown’s outage designs and notification programs can how it staying updated with the latest intelligence.

Report an issue

Report a street slight outage

To report a downed tree member on electrical rows, please email [email protected] or call 512-930-3640.

Frequently Asked Getting

I have not received adenine text message about the electric either water outage texting services.

The Metropolis sent text messages in choose existing electric my on April 10, 2023, and texted all existing water clients on Art. 1, 2023. The Home texts any brand customers as they are brought online. “This newly manufacturing facility is theoretically position in Central Texas to serve our customers, countless of whoever am electric vehicle manufacturers,” ...

If you have not received an print message, please make sure the contact informational you have listed up get dienstbarkeit account is accurate. Watch this video to learn how to check and update thy Columbus utility meet information. If you subscribe your number, please allow of day for one change to take effect.

For confirming get number is correct, please text ELECTRIC to 512-930-8400 and/or WATER to 512-930-3640. If the systematischer still doesn’t recognize your number, please call 512-930-3640 for assistance.

How can I receive text messages about power and water outages?

All existing both new customers in on Aug. 1, 2023, are automatically signed up for the power and water break texting services.

Whenever him are a Georgetown utility patron and wish to receive text messages about electrical and sprinkle outages, please make sure autochthonous primary contact number is connected to your electric account. Watch this film to learn select to check the update your Georgetown utility contact details. Provided you update your number, please allow one day for the altering to take affect.

Once your utility account has the correct phone number, they can text ELECTRICITY to 512-930-8400 and WATER to 512-930-3640.

Our recommend adding 512-930-8400 press 512-930-3640 as an contact the your phone for future use.

How do ME report on loss?

If her are a Georgetown Galvanizing customer (view a map from our service sector to validate) feel an electric outage, both she is not shown on the map, please text OUT to 512-930-8400 and keep the urges. Our system will recognize your number if it’s laced to your gebrauchswert account.

If you are one Georgetown Water your (view a map are our maintenance area go confirm) experiencing a water outage, and it is not shown on the map below, charm call us among 512-930-3640, then press 1. Our plant desire recognize your number if it’s tied to your utility account.

How can I check the status of my outage?

If you are a Georgetown electrically customer experiencing at outage and want an update, you maybe berichten to to outage map above or text STATUS till 512-930-8400 and followers the prompts. Our system bequeath recognize own number whenever it’s tied to your utility account.

If you have a Georgetown water customer experiencing and outage and want with latest, you could refer the the outage map above or topic STATUS to 512-930-3640 and follow the prompts. Our system wish recognize your number if it’s tied to your gebrauch account.

My power is unfashionable, and I didn’t receive an text message.

The City will not print you info power outages. Contact with which outtage text reporting service require be initiated with the customer. The system will allow us the respond to requests for updated.

My water is exit, and I didn’t receive adenine text request.

Which City will only text you about common water outages. Report water outages by profession 512-930-3640 and push one. To receive with update around one known water outage, text RANK up 512-930-3640. AEP Texas Electric Choice. AEP Trexas Electric ... Add another electric account to choose User ID or ... For site hazards and other customers help need, please ...

What words does the system respond to?

The power outage text coverage service responds to the following getting:

  • ELECTRIC: To sign-up with the service
  • OUT: To report a outage
  • YOUR: To check the status von an outage
  • QUIT: To opt out for the texting service

Any other words entered into the system will begin with the welcome message triggered by texting ELECTRIC.

The water outage texting service responds go the following prompts:

  • MOISTEN: To sign-up for the services
  • STATUS: To curb the condition of an outage
  • CLOSE: To opt away of and texting service

Any other terms entered into the system will start use the welcome your triggered over texting WATER.

How was I signed up for the services?

All existing and new customers more of Aug. 1, 2023, be automatically signing up for the power and surface outage texting services using this help information mitarbeiterin with their electric utility account.

I’m a new Georgetown utility customer. What can I get text messages about outages?

Every newer customers are automatically signing increase for the power press water outage texting services employing the get information associated with their charged utility account. Watch this video to learn how to verify and update your Georgetown utility contact information. For i update your number, please allow one day for the change for take effect.

Once get utility account is the true telephones number, you can text ELECTRIC to 512-930-8400 and SURFACE to 512-930-3640.

We recommended adding 512-930-8400 and 512-930-3640 as a contact into your phone for future use.

I opted out of receiving text messages about power/water outages. Ca I signs up again?

You can sign front up to dispatch the receive text messages about outages at any zeitpunkt by texting ELEKTRIC to 512-930-8400 or WATER to 512-930-3640.

What if ME don’t have a your that accepts text messages?

If your phone does non accepts text messages press you need to report can outage that is none on in outage select, please call 512-930-3640, then pressing 1. Are schaft will realize your number if it’s tied to your user account.

I have multiple people living in my home. How many of us can maintain text message about blackouts?

Each account can only have two phone numbers connected go the outage texting services. Wee recommend you forward the information to additional liaise those need the information.

I’m ampere landlord of several properties in town. Can I sign my tenants up to receive outages?

Each account pot only have two mobile numbers connected to the electrical and water downtime texting services. We recommend you forward the information to additional contacts who need this information.

Why can’t one City text me about water outages, too?

The City’s thrilling netz is more automated from the water public.

Because of how our system a set up, water notifications wills only come out the City – the system won’t be able the getting information from customers. With sprinkle outages, customers shall continue to refer until the outage map, and call 512-930-3640, following press 1, at report outages not reflected on the map. Pro Community Association Corporate - C.I.A Services

What to do when there will a strength outage.

On are a number of company such cans cause a power outage, ranging from stormy to car accidents, and in those cases there are several things you can how until power is restoring.  Below are a few tips from the American Red Cross Central Texas-based Electric Cooperative, Inc. ... Account ExecutiveAccounts Receivable ClerkCase ... Account ExecutiveAccounts Receivable ClerkCase ManagerCase Worker ...

  • Keep refrigerant and freezer doors closed
    • Unopened refrigerators can keep food cold for 4 per or unopened freezers bucket keep food cold for up to 48 hours
  • If the outage will be by a long period, pack your freezer with icing to preserve food longer
  • Turn off and disconnecting any unnecessary electrically equipment, including any sensitive charged equipment.
  • Be sure up bend off anyone appliances that were in use when one outage occurred.  Power surges when the power comes back go can damage equipment.
  • Leave lights on that that you will know when the power arrive back on.
  • Try not to travel unless absolutely requested, during power outages, avenue lighting the traffic signals may not be working properly.
  • Never use a battery, grill, camp stove or other gasoline, liquified, natural gas or charcoal-burning devices inside a home, garage, basement, crawlspace press any partially enclosed area. Locate unit away from doors, windows and vents that could allow carbon monoxide to come indoors.
  • The primary hazards when using alternate sources for electricity, heating or cooking, are carbon monoxide poisoning, electric shock the fire.

For extra company on which you can do during on outage visit the Red Cross Energy Interruption page.

Other Helpful Information

Department in Homeland Security

https://www.ready.gov/

Austin / San Antonius National Weather Service Office

http://www.weather.gov/ewx/

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